Review Details

There is a serious lack of communication between the service reps and customers. Your service reps also have a serious lack in communication. I stood waiting to be acknowledged by the service rep for at least three minutes. Don't allow him to work with customers in the future. He'll sit there and tell you he was in the middle of a task but it takes very little to say hello and acknowledge a customer and then let them know you will be with them as in just a minute. When we walked around my vehicle, I asked the service rep to help remove a small piece of the protective cover from my car and he said he would take care of it and he didn't. When I checked out, I asked the financial rep to go through what had been done to the vehicle and she simply told me to look at the checklist of the vehicle. I left the dealership having no idea if tires were rotated, if the oil was topped off or changed, if the 7500 mile check was done. It was like she was eager to get rid of me so she could work through her pile of papers. At least seven or eight salesmen walked by me when I was sitting and waiting for my vehicle. Not one of them said hello or acknowledged me. I could have been in the dealership looking to trade in my car and every single salesperson who walked by without saying hello missed out on a sale.